Store Address

1110 Toorak Road
(cnr Toorak Rd & Camberwell Rd)
Camberwell, Victoria 3124
Phone: (03) 9835 4343

Parking

Plenty of free parking at rear of building

Customer Support

General Customer Support:
Phone: (03) 9809 2222

Chinese Speaking Customer Service:
Phone: 0419 989 444

After Sales Customer Support
(please have your sales order - invoice number):
Mon-Sat 9am-4:00pm
Phone: (03) 9835 4343

After Hours Urgent SMS Customer Service

SMS TXT Invoice number & next business day callback time:

TXT: 0409850502

Chinese Speaking Customer Service:
Phone: 0419 989 444

Store Opening Hours

Mon-Thurs: 9:00am - 5:30pm
Friday: 9:00am - 5:30pm
Saturday: 9:00am - 5:00pm
Sunday & Public Holidays: Closed (Family Day)

Warehouse Opening Hours

Mon-Fri: 8:00am - 4:00pm
Saturday: Closed
Sunday & Public Holidays: Closed (Family Day)

Easter Saturday - Store Open
Closed Public Holidays - unless stated
Closed Monday After Public Holiday on a Saturday
CLOSED GRAND FINAL FRIDAY
CLOSED MELBOURNE CUP DAY
CLOSED AUSTRALIA DAY (SUNDAY & MONDAY)

Click Here for Email Enquiry

Camberwell Electrics Instore Video

The Camberwell Electrics Story

Camberwell Electrics continues to service its many loyal customers, their children and their relatives, who value the friendly, knowledgeable staff who go to great lengths to continue to provide the best products at the best prices.

Camberwell Electrics Testimonials - See what our customers think of us...

Camberwell Electrics 2003 Fire

Camberwell_Electrics_The_Fire_14 Camberwell_Electrics_The_Fire_15 Camberwell_Electrics_The_Fire_9 Camberwell_Electrics_The_Fire_12 Camberwell_Electrics_The_Fire_4 Camberwell_Electrics_The_Fire_7
Camberwell Electrics Vision

To deliver exceptional value and experience for our customers, employees, communities and shareholders.

Camberwell Electrics Mission

To deliver high quality solutions, with expert advice, openness and integrity.

Camberwell Electrics is Your Specialist for:

To deliver high quality solutions, with expert advice, openness and integrity.

  • Expert Advice
    We have over 20 specialists providing in-depth knowledge on:
    • Heating & Cooling
    • Solar Power
    • Hydronic Heating
    • Ovens, Cooking, Cooktops, Rangehoods - Cooking Buying Guides
    • Cooking Demonstrations
  • Superior Value
    • We constantly monitor the market to make sure you are getting our best price
  • Exceptional Service
    • On-Site Inspections for Accurate quoting on Heating & Cooling; Home Automation; Solar Heating; Solar Power; Hydronic Heating
      (Click here to request one of our specialists to contact for an on-site quote)
      (Click here to learn more about our Heating & Cooling Design & Advisory Centre)
    • Cooking Demonstrations on the prestige brands both pre-purchase and post purchase to ensure you get the right product for your cooking requirements
  • Range of Product & Brands
    • Over 200 brands, many on display
  • Installation
    • An In-house Specialist Installation Team for each division with a dedicated Team Manager to supervise your installation and be the single point of contact for you
  • Customer Satisfaction
    • If you’re not happy we have specialist managers who will do their best to consult with you to try and rectify any problems.
    • We’ve been looking after our customers for over 65 years so we know what’s important to you.
  • Specialist Service & Advice…and Always Negotiable*.
Use the online booking form below for you to book in a time with one of our expert Team of Product Specialists.

Book a time that suits you, plan your day, know that a specialist is going to be waiting in our superstore to help you.

Whether it's the Kitchen Team, Bathroom Team, Laundry Team or Heating & Cooling Team they have dozens of different brands and over literally hundreds of models on display to assist you make the right product choice for your situation.

  • General product overview of what's available allow 30mins
  • In depth project planning or full product comparison overview (bring in your design plans) - allow 60mins

For large projects, after product selection, you can then arrange a time for a free onsite consultation for your project.

Book Appointment

Camberwell Electrics: Onwards and upwards after 65 years

Wed 13 Sep 2017 | 12:28 pm
Emily Bencic
2
After co-owner retires.

Following the announcement of the retirement of Camberwell Electrics co-owner, Graeme Hawkesford after over 40 years with one of the oldest electrical retailers in Victoria, sole owner, Hans Vanderstadt spoke to Appliance Retailer about the next phase for the business.

“Graeme and I have established Camberwell Electrics over many years as a successful solution retailer, specialising in air-conditioning and appliances. He is an icon within the industry and we share many fond memories. With Graeme’s retirement the main change to the business is to have one clear direction for both staff and suppliers alike, as well as to improve our showroom and displays. It’s onwards and upwards from here,” Vanderstadt told Appliance Retailer.

“Our aim is to be a destination store for customers who are building, renovating and extending. A true one-stop shop for kitchen and laundry appliances, air-conditioning, heating, alfresco appliances, home entertainment, solar PV and hot water, home automation and security, all supported by our in-house installation and service department,” he said.

Challenges and opportunities facing the retail industry

“One of the biggest challenges facing the retail industry today, is that some major suppliers only want to support the larger retailers. Many promise to support us; however they fall short when it comes to the crunch. All we ask from them is to be fair and allow us to achieve the margin we need and deserve, for the service we provide.

“The biggest frustration I have seen over my 35 years in retail is constantly chasing targets and suppliers trying to be number one in either a category or as a supplier in the industry. Turnover is vanity – profit is sanity. The biggest opportunity is to sell to a growing market of discerning buyers who are looking for quality appliances,” he said.

Amazon on Australian soil

Vanderstadt sees Amazon as a logistics and IT company and expects the retailer to experience some challenges in the Australian market. “We have a far smaller population than America and customers are spread sparsely over our vast continent. The type of products they successfully move are smaller items that can be easily man handled, whereas we see ourselves as a ‘solution retailer’ of products where we offer quality advice, displays, sales and installation,” he said.

“To remain ahead of the game we need to differentiate ourselves from the larger volume ‘box move’ retailers and align ourselves with supportive suppliers who offer middle to top end aspirational products while remaining competitive on commodity items. We need to align with suppliers who honestly support our business with product representation, who help to deliver the fair margin we seek. To ensure we have the best possible sales people to provide quality advice and service to our clients. Our industry is about people, product and profit,” he said.

And the key to a good relationship with suppliers is “to be honest and open with your communication both for the retailer and from the supplier, and to also have the support from supplier senior management”.

“Camberwell Electrics continues to service its many loyal customers, their children and their relatives, who value the friendly, knowledgeable staff who go to great lengths in continuing to provide the best products at the best prices,” he said.